RomoChat

Introduction

At RomoChat, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our AI chat bot services for responding to customers on social media, and tell you about your privacy rights and how the law protects you.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal identification information (such as name, email address, business information, and contact details)
Information about your usage of our services (such as chat history, customer interactions, and response patterns)
Technical data (such as IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform)
Business and product information that you provide to enhance the AI's responses to your customers

How We Use Your Information

We use the information we collect about you for various purposes, including:

To provide, maintain, and improve our services
To train and enhance our AI models to better serve your needs
To communicate with you about updates, security alerts, and support
To comply with legal obligations and enforce our terms of service

Data Security

We have implemented appropriate technical and organizational measures to secure your personal data from accidental loss, unauthorized access, alteration, and disclosure. All information you provide to us is stored on secure servers, and we use encryption when transmitting sensitive data.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Your Legal Rights

Under the GDPR and other applicable data protection laws, you have rights in relation to your personal data, including:

The right to request access to your personal data
The right to request correction of your personal data
The right to request erasure of your personal data
The right to request restriction of processing of your personal data
The right to data portability (to receive a copy of your personal data in a structured format)
The right to object to processing of your personal data

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Third-Party Services

Our service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. We strongly advise you to review the privacy policy of every site you visit.

Children's Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the 'last updated' date. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer at:

Email: [email protected]